In this lessons learnt report, Rheem documents the challenges with customer acquisition and sales during the project. The report provides high-level recommendations on how to mitigate these challenges that may benefit future projects.
Report extract
This is the concluding ‘Lessons Learnt’ report for the SA Smart Network project, which was discontinued due to difficulties in achieving the customer participation outlined in the original scope. The report focuses on sales-related learnings, identifying and addressing barriers to sales uptake. Additionally, it includes insights on metering exchange and strategies to manage chip shortages.