This submission provides information and insights relevant to the Review of Consumer Protections for Future Energy Services Options Paper.
Recent studies commissioned by ARENA indicate that there is considerable uncertainty as to how new energy services and products are captured within the existing regulatory framework, particularly regarding the responsibilities and obligations surrounding consumer protections.Without the appropriate considerationof non-traditional providers, consumers may face limited competition between providers and difficulties switching providers, as well as limited access to information and a poor awareness and understanding of available services and products.
ARENA response to the AER Review of Consumer protections for Future Energy Services (PDF 333KB)
