Simply Energy Virtual Power Plant (VPP)

Key results

The project has achieved all its outcomes resulting in a range of key findings, as follows:

1. There is value in alternative revenue pools such as FCAS that can be used to create a compelling, unsubsidised, commercial offer that attracts and retains customers. However, for the market to gain traction further work needs to be done on:

· Streamlining the AEMO processes around VPP registration, and fleet updates for FCAS market participation.

· Rethinking the requirements for testing and verification for augmentation of NMIs. Does it need to be as rigorous and robust as the process for the initial registration of the fleet if it is expanding using the same technology?

· Managing the customer experience and expectations around subsidies, rebates, and general benefits.

· Stimulating more competition in the market, particularly for batteries that are accredited to provide FCAS services.

2. Managing the transition of existing customers who were receiving subsidies during the project trial can be challenging. Automating the process of registration and deregistration would solve many process problems.

3. Linking the program to a community reinforces solidarity amongst participants, reduces customer churn and improves overall engagement and enthusiasm for the program.

4. Simply Energy also recommends a new flat fee-based model whereby an annual fee is paid to AEMO that allows for a reasonable amount of updates to occur without AEMO incurring a substantial overhead. The fee should not deter smaller retailers from engaging in the process.